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Please feel free to contact us at:
2417 Third Ave, unit 302
New York, NY 10451
Phone: (718) 292- 2100
We offer free shipping on violin and viola cases over $100 and Cello cases over $700 in the continental US.
If you are a local customer, please feel free to take advantage of our pickup service to avoid shipping charges.
We offer Free Standard Domestic Ground Shipping on all string only orders over $20 In the USA. We offer free shipping on all string only orders over $100 for International orders (except Bass and Guitar Strings).
*This free shipping benefit only applies if your order consists of only strings
To redeem your free shipping benefit, please enter "2010" at the Coupon section during Checkout. For International string orders over $100 enter the coupon code "int-2010" into the coupon section during checkout.
If you use the lowest shipping charge or 3 Day Select shipping, Gostrings does not hold any responsibility for lost or damaged items.
Violin, Viola and Cello cases are shipped in the US with Fedex Ground (tracking number included) and internationally with USPS priority Mail. Please let us know if you would like us to insure the case for the full value (additional fees may apply for International orders).
Orders placed Friday after 4.00pm EST Friday will be shipped on Monday. The only reason we might have to delay an order is if we do not have an item in stock or if the credit card gets denied. In both cases you will be notified by e-mail.
When shipping Violin, Viola, and Cello cases and outfits, or shipping with express, Fedex, or next day service, please understand that our shipping quotes during checkout may be subject to change. If our prices do not match the quote you were given, we will contact you before placing the order. If we do proceed with the shipment, please note that your credit card will be billed by Gostrings.com for the difference.
Domestic United States:
First class mail: 2-5 business days; 3 select: 1-3 business days; Next day air is an overnight service (Saturday delivery must be requested by the customer and requires an extra charge). Most next day orders placed on Friday will arrive on Monday. If you need a Saturday delivery, please specify on the Comments section of the order and we will do our best to accommodate you!
International Delivery Times:
First Class International Mail usually takes 8-12 business days (this can be used for free shipping on orders with *strings only* Please note that these packages cannot be tracked outside of the United States.
USPS Express Mail: 5-8 Business days. This service is automatically insured against loss or damage up for up to $100, and it comes with a tracking number.
Next Day Air takes 2-5 business days depending on the country.
*For international orders we encourage our customers to use Express International Mail, especially in countries where the postal offices are not very reliable.
Returns and Refunds:
We will issue refunds or resend an item if the customer has received the wrong item: we will refund the customer for the shipping costs for First Class Mail International or send them a stamped envelope in the USA. It is very important that the items get returned to us. If the items are not returned within a week of receipt by the customer of the items, we will assume that the customer has decided to keep the items and we will have to charge the credit card.
There will be no refunds of any kinds on items received by a clients after 2 weeks from delivery time.
If a string has been strung up on the instrument, no refunds will be provided. Exchanges require product reviews by the management to ensure products are not faulty due to user error.
+++ ALL SALES ARE FINAL, NO EXCHANGES, NO RETURNS. +++
Gift certificates are valid for one year after their purchase.