| Thank you for Shopping with us! CONTACTS: For accessories: Gostrings LLC 253 West 28th street, unit 4 New York, NY 10001 Phone: 646-398-7891 Fax: (212) 582-7859 Email: gostrings@yahoo.com gostrings@yahoo.com SHIPPING: -TO KEEP THE SHIPPING CHARGES AS LOW AS POSSIBLE, GOSTRINGS DOES NOT HAVE SET SHIPPING CHARGES FOR ORDER AMOUNTS. PLEASE REVIEW THE CHARGE CALCULATED AT CHECK OUT TIME (WE HOPE YOU WILL COMPARE OUR SHIPPING FEES WITH OUR COMPETITION...) -SHIPPING CHARGES START AT $2.00 FREE SHIPPING on viola and violin cases over $100.- and Cello cases over $700.-. Cello case shipments are limited to addresses in the contiguous US due to cost restrictions to send them overseas. However, we could quote you air freight costs. Many items listed ship vendor direct. If you are a local customer, please let us know you wish to pick up your order in our New York Store. -We offer Free Standard Domestic Ground Shipping on all string only orders over $20.- In the USA, over $50.- for CANADA and MEXICO. We offer free shipping on all string only orders over $100.- for INTERNATIONAL orders (except Bass and Guitar Strings). -(An order with strings only, no other items in the order. if you order strings and other items, we will have to charge you for shipping, we will try to make the shipping cost as low as possible. But we will have to charge you something though...). -To redeem your free shipping benefit, please enter (2010) at the Coupon section during Checkout. For order to CANADA and MEXICO please enter coupon (m-c-2010) and for all other INTERNATIONAL orders enter coupon (int-2010). -IF YOU USE OUR LOWEST SHIPPING CHARGE, OR 3DAY SELECT, YOUR ORDER WILL BE SHIPPED VIA US POSTAL SERVICES. WE AT WWW.GOSTRINGS.COM WILL NOT BE RESPONSIBLE IN CASE OF DAMAGE OR LOSS TO YOUR ORDER ONCE SHIPPED. *** GOSTRINGS OFFERS A "DELIVERY CONFIRMATION" SERVICE FOR $3.00 FOR SHIPPING WITHIN THE USA. # it provides date and time of delivery/attempted delivery upon inquiry. Click on it on the left banner, next to the Free Shipping button. *** -Violin, Viola and Cello cases are shipped in the US with Fedex Ground (tracking number included) and internationally with USPS priority Mail. Please let us know if you would like us to insure the case for the full value (additional fees may apply for International orders). BEWARE that for orders of CELLOS, VIOLIN, VIOLA cases, the actual cost of shipping might be higher than the one posted on your E-STORE RECEIPT form. You will be notified before we ship, if the cost is higher. Please, check with the shop if we have the case that you need in stock. This might delay the delivery time. -Orders placed after 3.00pm EST will be shipped the next day. For exceptions, please call us at 1-212-582-7536. Orders placed Friday after 4.00pm EST, on Saturday and on Sunday will be shipped on Monday. The only reason we might have to delay an order is if we do not have an item in stock or if the credit card gets denied. In both cases you will be notified by e-mail. -If you pick as a shipping option: 3 day select, FedEx. or any other next day air service, and the charge for shipping on your E-STORE RECEIPT is lower than the actual shipping charge, please be advised that your credit card will be billed by GOSTRINGS.COM for the difference (you will receive an e-mail asking you if you agree to ship your package for that price). Please also note that those services for countries outside the USA might and will take longer due to customs delays. DELIVERY TIMES: -DOMESTIC DELIVERY TIMES in the USA: FIRST CLASS MAIL 2-5 BUSINESS DAYS; 3 DAY SELECT 1-3 BUSINESS DAYS; NEXT DAY AIR IS AN OVERNIGHT SERVICE OFFERED BY FEDEX (SATURDAY DELIVERY HAS TO BE REQUESTED BY THE CUSTOMER AND IS MORE EXPENSIVE). NORMALLY, AN ORDER PLACED ON FRIDAY WITH NEXT DAY AIR WILL ARRIVE TO THE DESTINATION ON MONDAY. If you need a Saturday delivery, please specify on the Comments section of the order. (most orders will take one day to be processed, after this one day it will be shipped). INTERNATIONAL DELIVERY TIMES: -FIRST CLASS MAIL USUALLY TAKES 8-12 BUSINESS DAYS (this can be used for free shipping on orders with STRINGS ONLY but packages cannot be tracked). -USPS EXPRESS MAIL: 5-8 BUSINESS DAYS. This service is AUTOMATICALLY INSURED AGAINST LOSS OR DAMAGE FOR UP TO $100 and it comes with a tracking number. -NEXT DAY AIR TAKES 2-5 BUSINESS DAYS DEPENDING ON THE COUNTRY. -For international orders we encourage our customers to use Express International Mail, especially in countries where the postal offices are not very reliable. RETURNS AND REFUNDS: -We will issue refunds or resend an item if the customer has received the wrong item: we will refund the customer for the shipping costs for First Class Mail International or send them a stamped envelope in the USA. It is very important that the items get returned to us. If the items are not returned within a week of receipt by the customer of the items, we will assume that the customer has decided to keep the items and we will have to charge the credit card. -There will be no refunds of any kinds on items received by a clients after 2 weeks from delivery time. -If a string has been strung up on the instrument, no refunds will be provided. If any, exchanges will be issued by GOSTRINGS.COM upon review by management. +++ ALL SALES ARE FINAL, NO EXCHANGES, NO RETURNS. +++ ALL GIFT CERTIFICATES ARE VALID FOR ONE YEAR FROM DATE OF PURCHASE |