Thank you for Shopping with us! Gostrings LLC 31 East 28th street. New York, NY 10016 Phone: (212) 679-1701 Fax: (212) 679-1303 Email: gostrings@yahoo.com gostrings@yahoo.com TO KEEP THE SHIPPING CHARGES AS LOW AS POSSIBLE, GOSTRINGS DOES NOT HAVE SET SHIPPING CHARGES FOR ORDER AMOUNTS. PLEASE REVIEW THE CHARGE CALCULATED AT CHECK OUT TIME (WE HOPE YOU WILL COMPARE OUR SHIPPING FEES WITH OUR COMPETITION...) SHIPPING CHARGES START AT $2.00 FREE SHIPPING on all cello, viola and violin cases over $100.-. FREE SHIPPING (ONLY first class mail in the USA) ON STRINGS-ONLY ORDERS OF $20.- AND OVER. (THE SHIPPING CHARGE SHOWN ON YOUR E-STORE RECEIPT DURING CHECK OUT WILL NOT BE CHARGED WHEN WE PROCESS YOUR ORDER) FREE SHIPPING DOES APPLY TO ORDERS WITH PAYPAL TOO. Our web site does not charge payment. You will still see the shipping fee on your Gostrings Invoice, but the credit card charge slip will show that no shipping fees were charged IF YOU USE OUR LOWEST SHIPPING CHARGE, OR 3DAY SELECT, YOUR ORDER WILL BE SHIPPED VIA US POSTAL SERVICES. WE AT WWW.GOSTRINGS.COM WILL NOT BE RESPONSIBLE IN CASE OF DAMAGE OR LOSS TO YOUR ORDER ONCE SHIPPED. *** GOSTRINGS OFFERS A "DELIVERY CONFIRMATION" SERVICE FOR $5.00 FOR SHIPPING WITHIN THE USA. # it provides date and time of delivery/attempted delivery upon inquiry. Click on it on the left banner, next to the Free Shipping button. *** Violin, Viola and Cello cases are shipped in the US with Fedex Ground (tracking number included) and internationally with USPS priority Mail. Please let us know if you would like us to insure the case for the full value (additional fees may apply for International orders). BEWARE that for orders of CELLOS, VIOLIN, VIOLA cases, the actual cost of shipping might be higher than the one posted on your E-STORE RECEIPT form. You will be notified before we ship, if the cost is higher. Please, check with the shop if we have the case that you need in stock. This might delay the delivery time. Orders placed after 3.00pm EST will be shipped the next day. For exceptions, please call us at 1-212-582-7536. Orders placed Friday after 4.00pm EST, on Saturday and on Sunday will be shipped on Monday. The only reason we might have to delay an order is if we do not have an item in stock or if the credit card gets denied. In both cases you will be notified by e-mail. If you pick as a shipping option: 3 day select, Fed Ex. or any other next day air service, and the charge for shipping on your E-STORE RECEIPT is lower than the actual shipping charge, please be advised that your credit card will be billed by GOSTRINGS.COM for the difference (you will receive an e-mail asking you if you agree to ship your package for that price). Please also note that those services for countries outside the USA might and will take longer than one day... DOMESTIC US DELIVERY TIMES: FIRST CLASS MAIL 2-5 BUSINESS DAYS; 3 DAY SELECT 1-3 BUSINESS DAYS; NEXT DAY AIR IS AN OVERNIGHT SERVICE OFFERED BY FEDEX (SATURDAY DELIVERY HAS TO BE REQUESTED BY THE CUSTOMER AND IS MORE EXPENSIVE). NORMALLY, AN ORDER PLACED ON FRIDAY WITH NEXT DAY AIR WILL ARRIVE TO THE DESTINATION ON MONDAY. INTERNATIONAL DELIVERY TIMES: FIRST CLASS MAIL TAKES 7-10 BUSINESS DAYS. 3 DAY SELECT TAKES (USPS EXPRESS MAIL) 3-6 BUSINESS DAYS AND IT'S AUTOMATICALLY INSURED AGAINST LOSS OR DAMAGE FOR UP TO $100. NEXT DAY AIR TAKES 1-3 BUSINESS DAYS DEPENDING ON THE COUNTRY. For international orders we encourage our customers to use 3 Day Select, especially in countries where the postal offices are not very reliable. It comes with a tracking number and is automatically insured for up to $100 in case of damage or loss). We will issue refunds or resend an item if the customer has received the wrong item: we will refund the customer for the shipping costs for First Class Mail or send them a stamped envelope. It is very important that the items get returned to us. If the items are not returned within a week of receipt by the customer of the items, we will assume that the customer has decided to keep the items and we will have to charge the credit card. If a string has been strung up on the instrument, no refunds will be provided. If any, exchanges will be issued by GOSTRINGS.COM upon review by management. +++ ALL SALES ARE FINAL, NO EXCHANGES, NO RETURNS. +++ ALL COUPONS ARE VALID FOR ONE YEAR FROM DATE OF PURCHASE