I am being charged shipping when it says "Free Shipping"?

You need to use the coupons during check out, as stated bellow...:

If an item is advertised as free shipping (for example Strings being shipped in the USA with First class mail over $20), the costumer will not be charged for that fee, even if stated on the invoice, because the costumer has not applied the coupons. It will not be charged by our staff when they process your order.

NEW: We offer Free Standard Domestic Ground Shipping on all string only orders over $20.- In the USA. We offer free shipping on all string only orders over $100.- for INTERNATIONAL orders.

(An order with strings only, no other items in the order. if you order strings and other items, we will have to charge you for shipping, we will try to make the shipping cost as low as possible. But we will have to charge you something though...).

To redeem your free shipping benefit, please enter (2010) at the Coupon section during Checkout. For all other INTERNATIONAL orders enter coupon (int-2010).

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